We've received your complaint
Thank you for contacting us. We take your complaints seriously and greatly value your feedback.
We aim to respond to complaints within three working days. Usually we can resolve complaints within this time, but occasionally we may need longer to fully investigate the issue. Please be assured we will keep you updated about what action is being taken.
All complaints will be responded to within 14 days.
Brooke is registered with the Fundraising Regulator.
Thank you.